Returns & Exchanges
At Schwinn, we want you to be fully satisfied with your ride, which is why we offer a 30-day return window for all bikes and accessories in their original condition. If your gear isn't the perfect fit for your cycling journey, we are here to help make it right.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to return.
Pack Your Gear
Carefully disassemble your bike if necessary and place all items back into their original packaging, ensuring all manuals and components are included.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.
Drop Off and Refund
Take your package to the nearest authorized carrier location; once we receive and inspect your return, we will issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing